We understand that coming to a residential family centre can feel daunting. Our team is here to support you every step of the way — so you know exactly what will happen, what your rights are, and how we will work together.
We know parenting assessment can be a daunting experience, but we are here to support and encourage you throughout your 12-week parenting assessment.
Before you arrive, we will arrange an introductory visit so you can meet the team and see your accommodation. You will be allocated a key worker — a qualified social worker — who will guide you through the whole assessment process.
The usual length of an assessment is 12 weeks; however, everybody is different, and assessments vary depending on what kind of help and support you need.
📄 Download Residents' GuideTo be treated with dignity and respect at all times
To have private bedroom and bathroom space with keys provided
To understand all observations and reports written about you
To practise your religion and have your cultural needs respected
To make a complaint without fear of consequences
To access independent advocacy (POhWER) at any time
To be involved in decisions made about you and your family
To contact your solicitor and social worker at any time
Each family has their own private bedroom (with keys), bathroom, and access to a shared kitchen and lounge. Lockable storage is provided in all bedrooms.
A qualified social worker will guide you through the assessment, explain all reports written about you, and regularly review your progress.
You'll be involved in planning your daily routine. Sessions include parenting skills, direct observation, group work, and individual review meetings.
We celebrate diversity and accommodate your cultural, dietary, and religious needs. Interpreters can be arranged if English is not your first language.
You can access POhWER independent advocacy at any time. Complaints can be made to staff, the Registered Manager, or directly to Ofsted.
The safety of your child is our first priority. We work with you as partners — supporting you to build your parenting skills while keeping your baby protected.
Our Residents' Guide explains everything about living at Lilly Belle House — your rights, daily routines, assessment process, facilities, and how to get support.
You have the right to complain at any time. This will never affect your assessment or your child.
They will listen and try to help immediately.
Will respond within 48 hours. registered.manager@lillybelle.co.uk
Investigated and responded to within 10 working days.
You can contact Ofsted at any time: 0300 123 1231 · enquiries@ofsted.gov.uk